Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy. Please review our refund policy.
Terms and Conditions
Terms and Conditions
Terms and Conditions for www.doornkraal.com
Welcome to www.doornkraal.com. By using this website, you agree to be bound by the following terms and conditions. Please read them carefully before accessing or using our website. If you do not agree with these terms, please refrain from using our website.
These terms and conditions govern your use of our website, operated by Domein Doornkraal (“we,” “us,” or “our”), located at www.doornkraal.com. If you have any questions or concerns, please contact us at wyn@doornkraal.co.za.
1. General Information
1.1. Domein Doornkraal operates as an e-commerce platform selling wine, farm produce, condiments, and preserves, gifts and other products.
1.2. By placing an order through our website, you are confirming that you are at least 18 years old or of legal drinking age in your country of residence if purchasing alcohol.
2. Product Information
2.1. All products displayed on our website are subject to availability. We reserve the right to discontinue any product at any time.
2.2. We make every effort to ensure that product descriptions, images, and prices are accurate. However, we do not guarantee that the information is free of errors. In the event of an error, we reserve the right to correct or update the information without prior notice.
2.3. Certain products, such as wine, are subject to regulations regarding sale and distribution. It is your responsibility to ensure compliance with the laws of your country or region.
3. Pricing and Payment
3.1. All prices displayed on the website are in South African Rand (ZAR) and include VAT unless otherwise specified.
3.2. Payment must be made in full at the time of checkout using the available payment methods on the website.
3.3. We reserve the right to update prices at any time without notice. However, you will be charged the price shown at the time of purchase.
4. Shipping and Delivery
4.1. Shipping costs will be calculated at checkout and are dependent on your location and order size.
4.2. We aim to dispatch all orders within 2-3 business days. Delivery times may vary depending on your location.
4.3. We are not responsible for delays caused by circumstances beyond our control, such as courier delays or customs processing.
4.4. If your package is damaged during delivery, please contact us within 7 days of receipt at wyn@doornkraal.co.za.
5. Returns and Refunds
5.1. Due to the nature of our products (e.g., wine, farm produce, and perishable goods), we do not accept returns unless the product is defective or damaged during delivery.
5.2. To request a refund or replacement for a damaged or defective product, you must contact us within 7 days of receiving the product at wyn@doornkraal.co.za. Proof of damage (e.g., photos) may be required.
5.3. Refunds, if approved, will be processed within 10 business days and credited back to the original payment method.
6. Use of the Website
6.1. You agree to use www.doornkraal.com for lawful purposes only and in a manner that does not infringe on the rights of, or restrict or inhibit the use and enjoyment of, the website by any third party.
6.2. You may not upload, post, or transmit any material that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable.
7. Intellectual Property
7.1. All content on this website, including but not limited to text, images, graphics, and logos, is the property of Domein Doornkraal or its content suppliers and is protected by copyright and trademark laws.
7.2. You may not reproduce, distribute, or otherwise exploit any content on this website without prior written permission from Domein Doornkraal.
8. Limitation of Liability
8.1. Domein Doornkraal is not liable for any direct, indirect, incidental, or consequential damages arising from your use of this website or the purchase of our products.
8.2. We do not guarantee that our website will be error-free, uninterrupted, or free from viruses or other harmful components.
9. Privacy Policy
9.1. Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
9.2. By using our website, you consent to the collection and use of your personal information as outlined in our Privacy Policy.
10. Governing Law
10.1. These terms and conditions are governed by the laws of South Africa. Any disputes arising from the use of our website or the purchase of our products will be subject to the exclusive jurisdiction of the South African courts.
11. Changes to These Terms and Conditions
11.1. We reserve the right to update these terms and conditions at any time without prior notice. The most recent version will be posted on our website.
11.2. Your continued use of the website constitutes your acceptance of the updated terms and conditions.
12. Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at:
Email: wyn@doornkraal.co.za
Website: www.doornkraal.com
By accessing or using our website, you agree to be bound by these terms and conditions. Thank you for shopping with Domein Doornkraal!
Contact Us
Kom kuier saam! We’d love to hear from you and have a nice chat.
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On the N12, De Rust, 6650
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Padstal +27(0)82 763 5296
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Farm +27(0)82 895 5009
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Timing Mon-Fri: 08:30 to 16:30
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Timing Sat: 08:30 to 14:00
