Privacy Policy for www.doornkraal.com

At Domein Doornkraal, accessible at www.doornkraal.com, we are committed to protecting your personal information and ensuring that your privacy is safeguarded. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make use of our services.

By using this website, you consent to the terms outlined in this Privacy Policy. If you do not agree with this Privacy Policy, please refrain from using our website.

1. Information We Collect

When you use our website, we may collect the following types of personal information:

1.1. Information You Provide to Us

• Your name, email address, phone number, and physical address (collected when you place an order or contact us).
• Payment information, including billing and shipping details (collected when you make a purchase).
• Any other personal information you voluntarily provide, such as messages through our contact form.

1.2. Information Collected Automatically
When you browse our website, we may automatically collect:

• Your IP address, browser type, operating system, and device type.
• Website usage data, including pages viewed, time spent on pages, and referral URLs.
• Cookies and similar tracking technologies (see Section 7: Cookies and Tracking Technologies).

2. How We Use Your Information

We collect and use your information for the following purposes:
2.1. To process your orders, including payment, shipping, and delivery of products.
2.2. To respond to your inquiries or provide customer support.
2.3. To improve our website, services, and customer experience.
2.4. To send marketing communications (only if you have opted in to receive them).
2.5. To comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information with:
3.1. Service Providers: Third-party service providers who assist us in operating our website, processing payments, or fulfilling orders (e.g., payment processors and shipping providers).
3.2. Legal Authorities: If required to do so by law, we may disclose your information to government authorities or other parties to comply with legal obligations or protect our rights.

4. Security of Your Information

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of online transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once your information is no longer needed, we securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:
6.1. Access: You may request a copy of the personal information we hold about you.
6.2. Correction: You may request that we correct any inaccurate or incomplete information.
6.3. Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.
6.4. Opt-Out: You may opt out of receiving marketing communications at any time by contacting us at wyn@doornkraal.co.za or clicking the “unsubscribe” link in our emails.

To exercise any of these rights, please contact us at wyn@doornkraal.co.za.

7. Cookies and Tracking Technologies

7.1. What Are Cookies?
Cookies are small data files that are placed on your device when you visit our website. They help us improve your browsing experience by remembering your preferences and providing insights into website usage.

7.2. Types of Cookies We Use

• Essential Cookies: Necessary for the functionality of our website (e.g., to process payments).
• Performance Cookies: Help us understand how visitors use our website so we can improve it.
• Marketing Cookies: Used to deliver relevant advertising and promotions.

7.3. Managing Cookies
You can manage your cookie preferences or disable cookies through your browser settings. However, please note that some features of our website may not function properly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing them with your personal information.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the website after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Domein Doornkraal
Email: wyn@doornkraal.co.za
Website: www.doornkraal.com

Effective Date: 1 December 2024

Thank you for trusting Domein Doornkraal with your information.