Refund and Returns Policy for www.doornkraal.com

At Domein Doornkraal, we are committed to providing you with the highest quality products and exceptional service. If you are not entirely satisfied with your purchase, our Refund and Returns Policy aims to make the process straightforward and hassle-free.

By making a purchase on our website, you agree to the terms outlined in this Refund and Returns Policy.

1. Refund and Returns Eligibility

To qualify for a return or refund:
1.1. The product must be unused, unopened, and in its original condition, including packaging.
1.2. The return request must be initiated within 14 days of receiving the product.
1.3. Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Refundable Items

We cannot accept returns or issue refunds for:
2.1. Perishable goods (e.g., fresh produce).
2.2. Opened or used consumables, including wine, sauces, or preserves.
2.3. Sale or clearance items.
2.4. Personalized or customized items.

3. Damaged or Defective Items

If your product arrives damaged, defective, or incorrect, please contact us at wyn@doornkraal.co.za within 48 hours of delivery. We will require:
3.1. A description of the issue.
3.2. Photos of the damaged or defective product and its packaging.
Once verified, we will arrange for a replacement or refund, including return shipping costs, if applicable.

4. Return Process

To initiate a return:
4.1. Contact us at wyn@doornkraal.co.za with your order details and reason for return.
4.2. Once your return is approved, we will provide instructions for returning the product.
4.3. Ship the item back to us at the address provided. Return shipping costs are the responsibility of the customer unless the product is damaged, defective, or incorrect.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
5.1. If approved, your refund will be processed within 5-7 business days, and the credit will automatically be applied to your original payment method.
5.2. If rejected, we will provide an explanation, and the product will be returned to you at your expense if requested.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at wyn@doornkraal.co.za.

7. Late or Missing Refunds

If you have not received your refund after 7 business days, please:
7.1. Check your bank account or payment provider.
7.2. Contact your bank or payment provider, as it may take some time for refunds to clear.
7.3. If you’ve completed the steps above and still haven’t received your refund, contact us at wyn@doornkraal.co.za.

8. Contact Information

If you have any questions about this Refund and Returns Policy, please contact us:

Domein Doornkraal
Email: wyn@doornkraal.co.za
Website: www.doornkraal.com

Effective Date: 1 December 2024

We thank you for choosing Domein Doornkraal and appreciate your understanding and cooperation regarding our Refund and Returns Policy.